Frequently Asked Question

The following instructions are for older clients and devices, the current and recommended method for modern clients and devices is to use autoconfig, which will upon you entering your email address ask the server for its preferred settings and configure your mail client for you, only requiring you to enter in your password when asked to.

It's important before you start, to consider how you want your mail, it's much like a pizza, you have a few options

If you want to download all your mail onto one PC and delete it off the server every time you check mail, then you use the older method of POP3/POP3s.

However the default, and most commonly used method IMAP, is for those who want to access their Email from multiple devices (eg: home computers, phone and tablet) all at the same time, and from anywhere.

The use of IMAP means your mail stays on the server, as such, our server automatically monitors your quota usage and will warn you once you reach 75%, then 85%, and again as your mailbox reaches capacity at 95%. That will take some doing, as we are pretty generous with our quotas.

* Do not mix protocols, use the default IMAP, or POP3, and stick to it. If you create or use sub folders in IMAP, but you login with POP3, you will not have access to those messages, until you log back in with IMAP or with Webmail.

* No matter which method you choose it is advisable to ensure encryption is enabled for both receiving and sending Email.

* It is also important to note that when using IMAP, our system regards several folders as special, including Junk and Trash. We automatically delete all contents of the Trash folder after 7 days, and Spam folder after 28 days.

Step 1: Click on the Tools menu and select E-mail Accounts.

Step 2: Select the option Add a new e-mail account. Click 'Next'

Step 3: Select IMAP or POP3 as the type of account you want to create

Step 4: Fill in the Internet E-mail Settings fields as follows:

Your Name: Enter your name as you would like it to appear in the From field

E-mail Address: your email address

Incoming mail server (POP3/IMAP server): mail.ausics.net

Outgoing mail server (SMTP server): mail.ausics.net

User Name: your email address.

Step 5: Click on More Settings

Choose the Outgoing Server tab

Check the My outgoing server (SMTP) requires authentication checkbox.

Check the option 'Use same settings as my incoming server'

Step 6: Choose the Advanced tab and change "Outgoing server" port from 25 to 587

Then change both of the " Use the following encrypted connection " settings to TLS

NOTE: For Outlook 2003, you will not have TLS, you can instead set SSL, once you set SSL,

ensure outgoing is still port 587

Outlook often reverts to default port if you change these.

That's it, you're done!