Frequently Asked Question

The following instructions are for older clients and devices, the current and recommended method for modern clients and devices is to use autoconfig, which will upon you entering your email address ask the server for its preferred settings and configure your mail client for you, only requiring you to enter in your password when asked to.

It's important before you start, to consider how you want your mail, it's much like a pizza, you have a few options

If you want to download all your mail onto one PC and delete it off the server every time you check mail, then you use the older method of POP3/POP3s.

However the default, and most commonly used method IMAP, is for those who want to access their Email from multiple devices (eg: home computers, phone and tablet) all at the same time, and from anywhere.

The use of IMAP means your mail stays on the server, as such, our server automatically monitors your quota usage and will warn you once you reach 75%, then 85%, and again as your mailbox reaches capacity at 95%. That will take some doing, as we are pretty generous with our quotas.

* Do not mix protocols, use the default IMAP, or POP3, and stick to it. If you create or use sub folders in IMAP, but you login with POP3, you will not have access to those messages, until you log back in with IMAP or with Webmail.

* No matter which method you choose it is advisable to ensure encryption is enabled for both receiving and sending Email.

* It is also important to note that when using IMAP, our system regards several folders as special, including Junk and Trash. We automatically delete all contents of the Trash folder after 7 days, and Spam folder after 28 days.

* Please make sure you have Internet access before continuing *


1. From the Home screen, tap the Application button.

2. Now tap the Email icon.

3. If this is your first email account, you will be presented with an
email setup screen. Tap the Next button. Otherwise, press the
Menu button, and tap the Add Account button.

4. In the "Type your account email address" box, enter your full
email address, EG: deletethis@ausics.net
* Modern Androids will prompt you for MS Exchange or Others, tap "Others"

5. In the second box, enter your email account password.

6. Select "Manual setup", then "IMAP or POP account"

7. Enter the following information for your account:

Username: Enter your email address.
Password: Enter your password.
server: mail.ausics.net
Port: 110 for POP or 143 for IMAP
Security type: TLS


8. Tap Next, your device will connect to the server to verify your settings.


9. Now select the "Outgoing server settings" screen and enter the following

SMTP server: mail.ausics.net
Security type: TLS
* Change Security Type before setting port, else it will revert back to 25!

10. Tap the "Require sign-in" checkbox.

11. In the Username box, enter your email address if the field is blank or wrong.

12. In the Password box, enter your password if the field is blank.


13. Tap Next, the device will connect to the SMTP server and verify your settings.


14. On the "Account options" screen, select your "Email checking frequency", 5 minutes is typical.

15. Tap the "Notify me when email arrives" checkbox, you'll see a status bar alert on new email.

16. Name your account as desired, eg: if your address is deletethis@ausics.net, use deletethis@ausics

17. Enter your name as you want it displayed in email, such as your Firstname Lastname


Congratulations, you're done!