Frequently Asked Question

The following instructions are for older clients and devices, the current and recommended method for modern clients and devices is to use autoconfig, which will upon you entering your email address ask the server for its preferred settings and configure your mail client for you, only requiring you to enter in your password when asked to.

It's important before you start, to consider how you want your mail, it's much like a pizza, you have a few options

If you want to download all your mail onto one PC and delete it off the server every time you check mail, then you use the older method of POP3/POP3s.

However the default, and most commonly used method IMAP, is for those who want to access their Email from multiple devices (eg: home computers, phone and tablet) all at the same time, and from anywhere.

The use of IMAP means your mail stays on the server, as such, our server automatically monitors your quota usage and will warn you once you reach 75%, then 85%, and again as your mailbox reaches capacity at 95%. That will take some doing, as we are pretty generous with our quotas.

* Do not mix protocols, use the default IMAP, or POP3, and stick to it. If you create or use sub folders in IMAP, but you login with POP3, you will not have access to those messages, until you log back in with IMAP or with Webmail.

* No matter which method you choose it is advisable to ensure encryption is enabled for both receiving and sending Email.

* It is also important to note that when using IMAP, our system regards several folders as special, including Junk and Trash. We automatically delete all contents of the Trash folder after 7 days, and Spam folder after 28 days.

1. From the Dashboard, click Settings.

2. Under Settings, select Mail

3. Select Add Account

4. Select Other as the type of account.

5. Enter the requested information:
* Name: enter your name
EG: Foo Bar
* Address: your email address
EG: deletethis@ausics.net
* Password: your password (incoming mail server and external mail server)
* Description: Ausics Mail

6. Click Next.


7. Click POP (or IMAP) and enter the Incoming Mail Server information:
* Host Name: mail.ausics.net
* User Name: your email address
EG: deletethis@ausics.net
* Password: your password

8. Scroll down and enter the Outgoing Mail Server information:
* Host Name: mail.ausics.net:587
* User Name: enter your email address
* Password: enter the users password

9. Click Save.

* Advanced Settings for the account should be checked, most settings need not be changed except TLS/SSL.

* Mark the SSL checkbox.
If port is 25/587 (SMTP), 110 (POP3) or 143 (IMAP), the app reportedly uses TLS (preferred).

To specifically use SSL (old, deprecated, last resort),
You need to change the port to 465 (SMTPs), 993 IMAPs) or 995 (POP3s)

* Ensure settings are saved.