Frequently Asked Question

When using IMAP, we automatically delete the Trash folder contents after a message has been marked deleted for 7 days, this gives you time to recover a message in case you accidentally delete something you didn't mean to. (Note: Some mail clients automatically purge the Trash folder contents immediately when you exit the program. All purged messages are unrecoverable!)

However for this to work, it depends on your Email Client moving your deleted message to the correct Trash folder. For most, like Webmail, Thunderbird, Kmail, even the default Andoid Mail App, this works, but some clients, and Apple devices are a classic of doing it their way, ignore the default Trash folder and use their own, resulting in the messages not being checked for purging.

Our IMAP server has options enabled to try work around those broken clients, by aliasing the folders like Deleted Messages to Trash, but sometimes, it doesn't work, certain devices ignore it and want to use their setting no matter what.

When you login with IMAP, you can see your default list of folders, the folder Trash would have been created, just like Junk and Sent etc (oh, whilst we're here, a heads up, some mail clients also set their own Sent messages folder, ignoring the systems, again, we try to alias them but no guarantees), if you find your deleted messages are not being deleted, find the folder they are being put into then look in your mail clients settings and see if it allows you to change the location to the Trash folder.

Notes

• You can manually delete the contents of your Trash and Junk folders at any time.

• Using the systems default folders for Trash and Junk, allows a special grace period to work in your favour in case you reach your quota, it allows you to briefly exceed your quota limit by a small amount in Trash, allowing you to delete and purge old messages, in such cases, you should also manually purge the contents of those folders.