Frequently Asked Question

Host Settings
We recommend Thunderbird and Outlook, they should autoconfigure all settings
Please review your welcome Email for more, personalised settings

Incoming Mail Server
mail.ausics.net
POP3 (port 110) with STARTTLS, or
IMAP (port 143) with STARTTLS, or
POP3s (port 995) TLS, or
IMAPs (port 993) TLS

Outgoing Mail Server
mail.ausics.net
SMTP (port 587) with STARTTLS, or
SMTPs (port 465)
We do not relay outbound mail via regular SMTP Port 25

WebMail Server
https://mail.ausics.net

Email Address/Login Format
admin@your.domain (Primary account)
username@your.domain (Other accounts)

When sending and receiving Email, you must enable STARTTLS or TLS in your client, if you want to leave mail on the server, rather than using this POP3 setting, use IMAP instead. 

The contents of IMAP/Webmail Spam folders are deleted after 28 days.
The contents of IMAP/Webmail Trash folder is deleted after 7 days.

Spam?
We use multiple anti-spam and anti-virus measures, low to moderate scored will have "X-Spam-Flag: YES" header added, this allows you to create junk filters in your Email clients, Webmail users have this enabled by default, The subject line is modified to reflect the message was detected as spam.  We silently discard all High Scored spam (level 20.0 or above).

Locked Out?

Multiple failed logins within a short period of time will result in your IP address being denied access for three hours. If this occurs, please contact support providing your username, time of occurrence, and IP address (obtainable from zonecheck.org)

Mobile Devices
If using IMAP, make sure your mail clients Trash/Deleted Messages folder is set to Trash.
Some mobile devices default to non standard Trash or Deleted Messages folder, we have in place aliasing which should take care of this, otherwise you may need to periodically manually purge that folders contents.